Customer Testimonials
I had an absolutely amazing experience working with Warren and Jack at Fette INFINITI! I honestly cannot say enough good things about both of them.
From the very beginning, they were professional, transparent, and incredibly easy to work with. Before I ever made the drive to the dealership, they made sure I was comfortable with everything we discussed and that we were on the same page. When I arrived, they stood by their word, and everything was exactly as promised. No surprises, no last-minute changes, and absolutely no pressure.
They made the entire process as smooth and stress-free as possible ... Read More Google - Nov 12, 2026
The journey to my new INFINITI started 3 months ago..it wasn't the right time as i had too many payments left on my current lease. Angel Sanchez was a great salesman and kept in touch with me monthly telling me the current deals. Yesterday he made it happen! We worked out almost everything over the phone snd when we got to the dealership all we had to do was sign the paperwork and take our qx60 home! I would highly recommend Angel and this dealership!
Just leased an INFINITI Q 60 from Fette. The experience couldn't have been any better. Our salesman, Angel Sanchez, was fantastic. He got us exactly what we wanted while his professionalism, knowledge and great demeanor stood out. Thank you guys!
I really appreciate the help and the way that they treated me. Warren was great and honest during the whole process. Thank you
My husband and I recently purchased an INFINITI QX60, and Warren made the whole experience wonderful. He was friendly, knowledgeable, and helpful throughout the process. We really appreciated his time and attention, and we couldn’t have asked for a better salesperson. We highly recommend Warren!
From beginning to end customer service was great. My sales rep Angel was exceptional.
Solid experience! Warren was very transparent throughout the process.
Fernando went above and beyond helping us with our new INFINITI. It’s our first and we’re so pleased with his attention, his knowledge and care when helping us decide. He showed us all the ins and outs of the car to make sure we left just as knowledgeable as he is of the suv. We could not be more pleased to officially be part of the Fette INFINITI family. Thanks so much again Fernando!
Fernando Alicea is Exceptional!
Buying a car has never been enjoyable for me. It usually feels stressful, time consuming, and insincere. I’ve only purchased about seven cars in my lifetime because the process is typically so painful. This time, however, was the complete opposite.
From the moment I met Fernando Alicea, he was kind, welcoming, and genuine. He wasn’t the stereotypical pushy, hard sell salesperson we all brace ourselves for. He answered every question directly, without unnecessary commentary or pressure. He was knowledgeable about the car but never came across as a “know it all.” He kept everything ... Read More Google - Oct 29, 2026
Warren is a great salesman very good communication knowledgeable will recommend
Wonderful guy. Great sales pitch.
It was such a pleasure working with Warren at INFINITI in Clifton NJ to get the exact color and interior QX80 we were looking to lease. He was so pleasant , polite, and professional. Made every step of the transaction so smooth and easy. His manager Jack was also very accommodating and great to work with ! Will definitely be leasing again with them when this lease terminates !
Fantastic Jacques and Warren were amazing! Very knowledgeable and courteous They make the transaction easy
The salesperson Jeffery listen to what I wanted and provided great service The staff was very attentive from the time we walked in the door. I was happy the vehicle I was interested in was available to lease.
Great experience with Warren as our salesperson. Leased a QX65 and was in and out quickly with a fair deal.
Just had a wonderful experience with the purchase of my new INFINITI! Car shopping can often be a challenging endeavor, but Warren Villalta at Fette INFINITI in Clifton, NJ made the experience not only successful, but actually quite pleasurable. Warren is very knowledgeable, and was keen to satisfy all my concerns. Special shout out to Warren, Jacques, Juan and the entire Fette INFINITI Team. It’s their customer service dedication that keeps me coming back!
I would leave a 10⭐ review for Fernando if I could after our recent purchase of a family SUV at Fette!
He was excellent to work with throughout our car purchase. He was extremely thorough in walking us through the vehicle, its features, and overall value, and patiently took my wife and me on a test drive even during peak traffic.
What stood out most was how seriously he took my questions and concerns. When I asked about specific servicing that had been done on the car, Fernando actually walked down to the workshop, spoke directly with the mechanics who had ... Read More Google - Oct 21, 2026
Just recently bought my 2021 Jeep Grand Cherokee from Fette INFINITI. The customer service was amazing and the dealership as a whole was very helpful. I appreciate your professionalism and you truly did everything to make the deal go through. A special thank you to Angel for taking the time on his day off to come in and get the deal done, he did an amazing job and answered every question i had, overall perfect experience and i highly recommend this dealership, they were very fair with everything!!
Recently did a lease with Warren here at INFINITI, and he was amazing! He was very patient and worked with us through all the lease details, and could not be happier!
Jacques and Dennis worked collectively to get me the best deal! Thank you to the entire Fette Team!
I just purchased a new QX65 and traded in my QX60, and this was one of the best experiences I have ever had. The staff was highly professional, and Warren was an absolute gentleman with extensive knowledge of all the vehicles. He was honest, transparent, and approachable throughout the entire experience. At no point did I feel pressured or rushed, and he made the process comfortable and easy to navigate. His professionalism, product knowledge, and customer-focused approach made a great impression. I would highly recommend Warren and the team to anyone looking for a positive, straightforward vehicle-buying experience.
Warren was amazing to work with! So excited he helped me drive off with what I needed.
The salesman Warren Villalta was great He was knowledgeable, kind and genuinely wanted to help me.
I had a great experience working with Warren Villalta! He was knowledgeable, kind, and genuinely wanted to help me find the perfect car. He went above and beyond to help me find the right car at the right price. I highly recommend Warren to anyone looking to buy a car!
Warren and the entire team were wonderful! They helped my father purchase a new van and made the whole process a breeze. Everyone was kind, welcoming, and helpful, and they made the deal happen in less than 24 hours! We really appreciate how easy they made everything and couldn’t be happier with the experience. Highly recommend Warren and this dealership!
Great experience, Fernando made the process nice and easy!!
Warren went out of his way to make the buying experience easy and seamless! He was so helpful and accommodating. I couldn't be happier. Highly recommend !!
Fernando was amazing from start to finish. He was upfront and honest and made buying our car easy. He was knowledgeable about the car’s features and took his time to explain everything. I would recommend you visit him if interested in buying a vehicle, you will not be disappointed.
Warren was great to work with. An excellent experience!
Great experience. Warren was very helpful before we arrived and made the experience seamless
Warren was awesome. Glad to have made the stop. Thanks for your help!
Fernando gave my family great support and guidance from start to finish. He was welcoming, well informed, and respectful of our time. Buying a vehicle is a big financial decision, and Fernando is someone who is truly on your side through the process. We were lucky to find him!
Warren was an absolute professional and a pleasure to do business with - we came from out of state and Warren made the process so smooth and excellent communication with us through the entire process. Best experience! Thanks Warren!
Was lowkey being ignored until he realized i was buying the car and flirted w my niece too much but it was alright
Warren at Fette INFINITI was absolutely phenomenal from start to finish! Exceptional customer service, outstanding knowledge of the vehicle, and just a great person to sit down with and buy a car from. Go see Warren for all things INFINITI. You’ll thank me later. Thanks to the manager Jack as well. It was a team effort, these guys are awesome!!!
Warren was such a big help and kept me great company!
My aunt bought a car from here! Warren was amazing!!
I brought my car in for a routine 9,000-mile oil change and two minor repairs at this INFINITI service center, but the overall experience was extremely frustrating and unprofessional.
Long wait with zero greeting: I arrived 10 minutes early for my 11:00 AM appointment. My name was clearly displayed on the appointment screen, yet no one acknowledged or greeted me for nearly 25 minutes. I was finally checked in around 11:15 AM.
Incomplete work & damaged my vehicle: Along with the oil change, I asked them to secure my front bumper (which had slightly popped out) and tighten a loose roof rail. After waiting ... Read More Google - Sep 29, 2026
Warren was amazing, met all my expectations and then some. True professional, friendly, courteous, and extremely knowledgeable. Do yourself a favor, ask for Warren
Highly recommend Fernando Alicea at Fette INFINITI. From the beginning to the end, the experience was simply seamless. He was engaging, honest, respectful and the best experience buying a car.
As someone who has worked in retail and other customer service areas. I’m a hard critic when it comes to me buying anything requiring customer service. Warren at Fette Infinity was a breath of fresh air. He made me feel like I was a part of the family and demonstrated some of the best customer service skills I’ve seen in years. So much so, that I’m telling everyone that wants a new or used car, to check with Warren first. He’s that guy. Don’t just take my word for it, go and see Warren and ... Read More Google - Sep 24, 2026
Jeffry Bello and the whole staff were great. So kind, patient, and helpful. Great experience. Would recommend.
Warren is absolutely amazing. The whole process was fast and super simple. Highly recommend Fette Infinity to anyone looking for a new or pre-owned vehicle.
Angel Sanchez provided great customer service and made the whole process simple. Communication was easy, and he was quick to get the deal done. By the time I got to the dealership, I was in and out in less than 2 hours. I also sat down with James (Jimmy), the finance manager. He was very knowledgeable and helpful, and when changes needed to be made, he took care of them. Overall, the employees me met were all kind. Fette Infinite made buying a car painless. Highly recommend!
I had a great experience at Fette INFINITI. The staff was professional, friendly, and very helpful throughout the entire process. Fernando provided excellent customer service, answered all my questions, and made everything easy and comfortable. I’m very happy with my experience and would definitely recommend this dealership to others.
Friendly, detailed, respectful of my time They listened and worked with me. Very responsive to my questions and to get the car ready
It was fast pleasant and easy. They were helpful. Quick access test drive, and they were very polite.
I had a great experience at the dealership. Fernando was very friendly, professional, and helpful throughout the entire process. He took the time to answer all my questions and made everything easy and comfortable. I really appreciate his excellent customer service and would definitely recommend him.
Quick and easy! Quick and easy, my sales rep was working the room. I didn't feel any pressure but he was definitely a great salesman.
Speaking with the truth from the beginning They listen to my request and they make things easy with the price
Fernando was very easy to work with. The process was smooth and troublesome free. I would recommend Fernando in the future.
Amazing experience at Fette with Fernando Alicea. He was so patient and informative during my sale and listened to all my needs in what I needed in my vehicle. Fette's service was wonderful from beginning to end.
James is very competent and knows his work in detail I did not really have any interaction with anyone else as I only dealt with finance dept
The sales person was very helful until we got the car to the last minutes /
Jeffry was very professional. I told him what I was looking for and he met my expectations. Kris in financing was also professional as well personable. K had a great experience at Fette INFINITI.
Going to a dealership is typically something I really don't enjoy doing. It's high pressure sales, hours and hours at a dealership but this was VERY different. My experience was very easy!! They offered me a great deal, didn't change terms, were so pleasant to work with and had me in and out !!
I'm a loyal customer over 10 years. This will be my 6th vehicle from fette. Warren V. In sales listened to my needs and provided me with a deal within the range I requested. There was no hidden fees everything was explained to me upfront.
Had a great experience for my first time! Warren was very helpful and patient to all my questions and with my family! Thank you!!!
I mostly Deal with Juan, honestly he is the reason I have been buying a lot of cars over the years from Fette... If he wasn't around I would probably move on. He is so helpful, Honest, and knowledgeable and treats us with the respect customers deserve! Prior to Juan it was Charles with the same accolades.
I definitely do not recommend this dealership. I had a 3:00 PM appointment today to meet with someone about purchasing a new car. I walked into the showroom and was never even greeted. There was no receptionist, nobody acknowledged me, and employees were either on their phones or doing their own thing.
I waited about 30 minutes and not one person came over to ask if I needed help, even though I had an appointment. I eventually called the sales department and spoke with a gentleman named Warren. I explained the entire situation, and he told me someone would call me back. ... Read More Google - Aug 19, 2026
They were all great! They were very helpful. They were all so nice. The dealership was so clean and well taken care of.
1)The car (detailing) was not satisfactory at time of pick up. There were black spots around the front, sides and dirty handles. 2) At deposit, we were told Fette could not keep the car for 6 days on the lot as that was my preference to pick up the car. 3) Both key fobs had battery warnings, and I needed to buy new batteries day 2 of having car. How was this not tested or new batteries placed for a car sale 4) This dealership does not stand out for servicing customers 5) recommend having a car readiness checklist for inspection before the buyer arrives for ... Read More DealerRater - Aug 16, 2026
Misleading Disrespectful Very poor experience
Worst Customer Service. Car listed for sale and the sales man says that car is not for sale. He has the audacity to say call next time before coming. Why do you even have a showroom open for customers if that’s the case. You are not Carvana to call and check. Expected some professionalism as a dealer but unfortunately it was not available.
Great customer service, Dennis and Warren was patient, and help us find the right vehicle to meet all our needs.. they have gained a lifetime customer from me.. and I have multiple Infiniti's as well
Professional helpful, not pushy, which was a pleasure and what can I say? I knew Dennis from when he worked at INFINITI Englewood. He was great then and he's even better now.
Professional helpful, not pushy, which was a pleasure and what can I say? I knew Dennis from when he worked at INFINITI Englewood. He was great then and he's even better now.
Before even walking in i was impressed with the staff. I was met at the door with a handshake and a smile. The whole team made the process pain free and quick. Amazing service.
They were extremely helpful in transitioning from my old lease into the new QX65 crossover. Warren was very helpful in explaining all the features of the QX65.
Easy and fast The process was east, fast and smooth. Very professional I would recommend them to family and friends
I am extremely disappointed with my experience.
When I traded in my Cadillac for an INFINITI, I was under the clear impression that the dealership would be covering the final payment on my Cadillac lease and including it as part of the new deal. The dealership accepted my trade-in, had me bring in the keys, and completed the transaction.
Now, weeks later, I am receiving a bill from Cadillac Financial for the final month's payment. When I contacted the dealership, I was told that I am still responsible for it, which is not what I understood when the deal ... Read More Google - Jun 29, 2026
Very nice and explained my deal very clearly and did executed the lease is a very timely manner.
Service department is terrible and over price the labor on jobs. wouldnt rec. no one to go to this dealership FOR SERVICE . cant speak for sales dept.
1. bought a volvo late March 2026 cuz volvo dealerships only sell SUVs now, and this one looked great plus it's through an INFINITY dealership, i believed in the professionalism and quality of service they had.
2. Sales people tried their best persuading me not to do a Volvo dealership pre purchase inspection, saying their service people have looked thoroughly and made sure the car was in good shape. They only allowed lemon squad to do an on-site inspection.
3. got the car and problems started occurring, had to swap brakes within a month, all four tires within 3 months all out of pocket, ... Read More Google - Jun 16, 2026
I’ve been taking my G37 to INFINITI of Englewood for years, but their renovations forced me to try Fette INFINITI. That was a mistake. I went in for two very straightforward things: a front suspension squeak and a broken sun visor. Fette operates less like a premium service center and more like an automated upselling machine that forgot how to actually diagnose a vehicle. Here is the breakdown of the experience:
1. Zero Diagnostic Effort: They didn’t bother doing a ride-along to let me reproduce the noise. Instead, I got radio silence all day until I was forced to ... Read More Google - Jun 13, 2026
I’ve been taking my G37 to INFINITI of Englewood for years, but their renovations forced me to try Fette INFINITI. That was a mistake. I went in for two very straightforward things: a front suspension squeak and a broken sun visor. Fette operates less like a premium service center and more like an automated upselling machine that forgot how to actually diagnose a vehicle. Here is the breakdown of the experience:
1. Zero Diagnostic Effort: They didn’t bother doing a ride-along to let me reproduce the noise. Instead, I got radio silence all day until I was forced to ... Read More DealerRater - Jun 13, 2026
my experience is excellent i went there in my old QX60 and came back with 2027 QX 60 in 2 hours they done a wonderful job without any hassle for me paper work done in one hour they are friendly and helpful
Friendly, collaborative, clean and understanding Great engagement, good follow-up, service management did great job getting the car prepared and Juan is always approachable to talk about future vehicle purchases.
Experience good however car came with only one key and need both keys to connect to polestar app so I am missing key features
Prior to these 2 horrible experiences, I haven't had any issues. However, these last 2 instances were so bad that I had to share with the public. I wish I could give zero stars.
Went in for a routine oil change after they provided me with a coupon in the mail. I have been going to a different local place just for my oil changes. However, they offered me a great deal to get me back in the door. As always, there are things that they list as urgent matters to fix. At that point, I take note and bring to ... Read More Google - Jun 1, 2026
Very nice, very clean. Great customer service. Punctual and prepared for me to test drive my vehicle. No fuss . Got right in and drove. Very happy.
Absolutely terrible service experience.
I drove 45 minutes to this dealership for a scheduled service appointment to have a brake issue diagnosed, only to be told upon arrival that they don't perform diagnostics on Saturdays because they close at 3 PM.
Why wasn't this disclosed when I booked the appointment? A simple heads-up would have saved me nearly two hours of driving and a complete waste of my Saturday.
To make matters worse, I tried to speak with the service manager, but he was nowhere to be found. The sales manager's response was essentially, "I only deal with ... Read More Google - May 30, 2026
This place is the worst when it comes to customer service. Their quality and the customer's expectations do not agree. If you need your INFINITI serviced, go somewhere else!
Great experience from start to finish! The staff was friendly, professional, and made the whole process easy and stress-free. I really appreciate the excellent customer service and would definitely recommend this dealership to others.
Excellent customer service! I'm usually hesitant about dealerships, but after receiving strong recommendations about Jonathan, I decided to take a leap of faith. The experience was outstanding—straight to the point with quick service, and he made sure I got everything I needed. Easily the best experience I've had thus far.
They knew our file and our needs before we walked in. They had a salesman ready to take us through the new vehicles and bring us on a test drive quickly. We're able to answer all of our questions with extensive knowledge and meet our needs with the perfect vehicle.
They knew our file and our needs before we walked in. They had a salesman ready to take us through the new vehicles and bring us on a test drive quickly. We're able to answer all of our questions with extensive knowledge and meet our needs with the perfect vehicle.
Warren and Dennis made my experience very easy! They were both so friendly and helpful throughout my time there.
The dealership was very professional, welcoming and committed to getting a satisfied customer. Dennis G was 100% on every scale. He's a definite asset to your company. All in all I was very pleased with everything.
I being coming to Fette Infinity for approximately 15 years the staff all of them are awesome especially Juan he sold me my first QX60 15 years ago and I will not go anywhere else but here thank you 🙏🏼 and keep up the great work
I would recommend this dealership to anybody. They’re awesome. Some people working there Mr. Warren you are the number one guy. I really appreciate you.
Friendly and helpful staff. Informative and attentive. Willing to listen and work with customers to make a deal
Very nice dealership and everyone was very friendly. I enjoyed my experience and would recommend
Wasted our time completely. We called and set up an appointment to come and see three vehicles, Warren assured us all vehicles were present on the lot and we were welcome to come see them. After making the TWO HOUR ride down we realized none of the vehicles were actually there for us to see. Warren then told us he was sorry we made the trip down but “the managers sons drove the cars home for the night” and there’s nothing he could have done. A simple phone call letting us know would have saved us 4 hours in the ... Read More Google - Apr 16, 2026
They damaged my car while they had it. Refused to take accountability of the damage done to my vehicle. Their own video before the service showed zero damage on the car and after there was paint damage to the front of my car. Made unreasonable excuses to justify the damage on my car.
Fantastic complete experience. Warren was the best sales rep I have worked with at a dealership.
